Privacy Policy

Last updated: November 21, 2025

1. Introduction

Welcome to Hubbby ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI character chat platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Age Requirements

Our services are strictly for users aged 18 and above. We implement mandatory age verification to ensure compliance with this requirement. By using our platform, you confirm that you are at least 18 years old.

3. Information We Collect

Personal Information You Provide:

  • Account information (email address, username, password)
  • Profile information (avatar, bio, display preferences)
  • Age verification data
  • Payment and billing information (processed through secure third-party providers)
  • Communications with us (support tickets, feedback)

Information Created Through Use:

  • AI character configurations and personalities you create
  • Chat messages and conversation history
  • Generated images and videos
  • User preferences and settings
  • Interaction data with AI characters

Automatically Collected Information:

  • Device information (IP address, browser type, operating system)
  • Usage data (features used, time spent, clicks)
  • Cookies and similar tracking technologies
  • Analytics data

4. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our AI character chat services
  • Process your account registration and manage your profile
  • Enable AI-powered conversations and content generation
  • Process transactions and manage your virtual currency (Gems)
  • Personalize your experience and remember your preferences
  • Improve our AI models and service quality
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns to improve our services
  • Detect, prevent, and address technical issues or abuse
  • Comply with legal obligations

5. Data Security and Encryption

We prioritize the security of your data with industry-standard measures:

  • End-to-end encryption for all chat conversations
  • Secure HTTPS connections for all data transmissions
  • Encrypted storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Limited access to personal data on a need-to-know basis
  • Anonymous mode options for enhanced privacy
  • Optional auto-deletion of conversations after 24 hours

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account information: Retained until account deletion
  • Chat conversations: User-controlled retention with optional 24-hour auto-delete
  • Generated content: Stored until manually deleted by user
  • Transaction records: Retained as required by law (typically 7 years)
  • Analytics data: Anonymized and aggregated after 90 days

7. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

  • With your consent: When you explicitly agree to sharing
  • Service providers: Trusted third parties who assist in operating our platform (hosting, payment processing, analytics)
  • Legal requirements: When required by law, subpoena, or other legal process
  • Protection of rights: To protect our rights, privacy, safety, or property
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • Aggregated data: Anonymized data that cannot identify you personally

8. Your Privacy Rights and Controls

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your data in a machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent where we rely on it for processing

To exercise these rights, please contact us at privacy@hubbby.ai. We will respond to your request within 30 days.

9. User-Controlled Privacy Settings

We provide several privacy controls within your account:

  • Toggle anonymous mode for chats
  • Enable/disable conversation auto-deletion
  • Manage content visibility preferences
  • Control data sharing for AI improvement
  • Set custom content filters and boundaries
  • Delete individual conversations or generated content
  • Export or download your data

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in securely
  • Remember your preferences and settings
  • Analyze usage patterns and improve our services
  • Prevent fraud and enhance security

You can control cookies through your browser settings. Note that disabling cookies may limit some features of our platform.

11. Third-Party Services

Our platform may integrate with third-party services:

  • Payment processors (Stripe, PayPal)
  • AI model providers (for content generation)
  • Cloud storage and hosting services
  • Analytics providers

These services have their own privacy policies. We encourage you to review them.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Legal basis for processing your data
  • Right to lodge a complaint with supervisory authorities
  • Enhanced data portability rights
  • Right to be informed about automated decision-making

15. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes

Your continued use of our services after changes indicates acceptance of the updated policy.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@hubbby.ai
  • Website: https://hubbby.ai
  • Support: support@hubbby.ai

We aim to respond to all privacy-related inquiries within 30 days.

18. Data Protection Officer

For privacy-related matters, you may also contact our Data Protection Officer at dpo@hubbby.ai.